TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS AND DISCLAIMER RELATING TO USE OF THE EDE AND RAVENSCROFT LIMITED WEB SITE

Thank you for visiting the Ede and Ravenscroft Limited ("E&R") web site (the "Web Site"). Please note that everything on this Web Site is subject to these General Terms and Conditions and you should read these before going any further. You are treated as accepting them by using the Web Site in any way including browsing. References in these General Terms and Conditions, and in the Terms and Conditions of Hire and Terms and Conditions of Sale to "we" or "us" mean E&R.

All contracts for hire are governed by the Terms and Conditions of Hire as well as these General Terms and Conditions and all contracts for purchase of goods are governed by the Terms and Conditions of Sale as well as these General Terms and Conditions. In the event of any conflict between such terms and these General Terms and Conditions, the Terms and Conditions of Hire and the Terms and Conditions of Sale (as appropriate) shall apply.

The Web Site was last updated in January 2009.

Intellectual Property Rights

All copyright, database rights, trade marks and other intellectual property rights in any and all aspects of the Web Site including but not limited to design, text, graphics, photographs, other images and sound and their selection and arrangement, all software (including but not limited to compilations, underlying source code, and applets) and all other material on the Web Site are owned by E&R and its affiliates, or have been licensed to E&R or its affiliates by their content and technology providers or other rights holders so that E&R or its affiliates can use such material as part of their Web Site.

You are only allowed to use the Web Site and the material contained in the Web Site as set out below. If you wish to do anything else with any of the material you must obtain the written permission of E&R or the owner of the rights in that material.

What You Are Allowed To Do

You may access any part of the Web Site.
You may electronically copy and print in hard copy any individual page for your own personal use, for the purposes of placing an order with E&R or using this Web Site as a shopping resource, as long as you do not do any of the things set out under "What You Are Not Allowed to Do".

What You Are Not Allowed To Do

You are not allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), reproduce, alter, modify, tamper with in any way or otherwise use any material contained in the Web Site except as set out under "What You Are Allowed to Do" or with the express prior written permission of E&R.
You are not allowed to copy or use any material appearing on the Web Site for any commercial purpose at all.
You are not allowed to copy or otherwise use any copyright, trade mark or other intellectual property notices (whether belonging to E&R or its affiliates or licensed to E&R or its affiliates by their third party rights owners for use on the Web Site) except as specifically permitted in these General Terms and Conditions without the written permission of the owner of that trade mark or to remove any such copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the Web Site.

Governing Law and Contract Formation

You may submit orders to E&R via the Web Site for the sale and/or hire by it to you of any product but no contract will subsist between you and E&R for the sale and/or hire by it to you of any product unless and until E&R confirms, by email, the particulars of your order and gives you a reference number. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you when you are able to access it. Acceptance by E&R does not preclude its right to cancel an order in the event that it finds it is unable to fulfil the contract and is subject to your cooling off period and cancellation terms explained in the Terms and Conditions of Hire and the Terms and Conditions of Sale.

In respect of any orders that are placed by telephone, by correspondence or in person, the standard E&R terms applicable to such orders in force from time to time shall apply to those orders (and only to those orders) instead of these General Terms and Conditions, the Terms and Conditions of Hire and the Terms and Conditions of Sale.

Information displayed on the Web Site relating to pricing and availability is subject to change by E&R without notice. The pricing which will apply to your order will be that displayed on the Web Site on the day you make the order.

For the avoidance of doubt, any contract for the sale or hire of any product from the Web Site will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and E&R irrevocably submit to the exclusive jurisdiction of the English Courts.

Disclaimer as to information on Web Site

The information in this Web Site is provided free of charge and on an "as is" basis. Except for any liability in respect of fraudulent misrepresentation, E&R is not liable for any action you may take as a result of relying on any information provided in this Web Site or for any loss or damage suffered by you as a result of you taking this action.

E&R uses reasonable efforts to make sure that all material and information contained on the Web Site is correct but, subject to the above statement about fraudulent misrepresentation:

E&R does not accept any liability for any error or omission in the material or information;
All material and information contained on the Web Site is only provided for the purpose of providing information about E&R and the products and services it supplies;
E&R does not make any representation, term or warranty of any kind in respect of the material or information.

The Web Site includes links to external web sites. These links are provided in order to help you find out further information and to gain access to third party services and products quickly and easily. E&R is neither responsible nor liable for the content of these web sites.

Changes to terms and conditions

E&R reserves the right to make any changes to these General Terms and Conditions, Terms and Conditions of Hire or the Terms and Conditions of Sale. By browsing the Web Site you are accepting that you are bound by the then current General Terms and Conditions and if you choose to buy or hire products, by the Terms and Conditions of Hire and the Terms and Conditions of Sale as applicable so you should check these each time you revisit the Web Site.

Variations to these General Terms and Conditions, the Terms and Conditions of Hire or the Terms and Conditions of Sale, whether in relation to any Hire Contract, Sale Contract or otherwise, shall only be effective if posted on this Web Site in accordance with the above paragraph or where specifically accepted and agreed by us in writing.

Our company details & address:

Ede and Ravenscroft Limited

93 Chancery Lane

London

WC2A 1DU

FAX: 0207 244 2041

For all customer enquiries please email customerservices@edeandravenscroft.com

TERMS AND CONDITIONS OF HIRE

These Terms and Conditions of Hire govern all products you enter into a contract to hire on this Web Site ("Hire Products" and a "Hire Contract" respectively). These terms are specific to Hire Products but Hire Contracts are also governed by the General Terms and Conditions above which you should also read. Variations to these Terms and Conditions of Hire shall only be effective if posted on this Web Site or where specifically accepted and agreed by us in writing.

Supplier of Hire Products

The Hire Products will be supplied by Ede and Ravenscroft Limited ("E&R") which is located at the address set out in the General Terms and Conditions above.

Description of Hire Products

Every care has been taken to describe and portray Hire Products on this Web Site accurately using current technology, but variations in actual goods may occur.

Price

The prices of Hire Products are stated on the Web Site and include VAT. The prices on the Web Site are subject to change without notice but those on the Web Site at the time of any order placed will be the prices applicable to that order.

Hire Contracts

Hire Contracts are formed in accordance with the timing and procedure set out in the General Terms and Conditions above. Please book early to be sure of your order as Hire Products are subject to availability and we only have a limited number available for any one ceremony (a "Ceremony"). Hire Contacts are performed at the Ceremony specified when ordering. The approximate availability of Hire Products for each Ceremony is stated on the Web Site and as all Hire Products are subject to availability at all times you should check the Web Site and book early to avoid disappointment

Changes to Hire Contracts

You may change the detail (such as the Ceremony or the Hire Products – subject to availability) of any Hire Contract in accordance with the procedures available on the Web Site up to the day falling five days before the Ceremony. Any such change will only be deemed to be effective once we confirm it by e-mail (on the email address you supply when ordering on the Web Site). All Hire Products are subject to availability at all times. Except in respect of cancellations of Hire Contracts pursuant to cooling off rights (see below) or Hire Contracts cancelled by us, we may charge an admin fee in respect of any changes to any Hire Contract made by you. The admin fee will be the fee for changes specified on the Web Site at the time you send us the cancellation.

Input of Incorrect Information

We cannot accept any liability for any failure to comply with specific instructions stated on the Web Site or for any incorrect information you provide.

Your Cooling off period

After entering into a Hire Contract we will send you an email (on the email address you supply when ordering on the Web Site) confirming details of the Hire Product and Hire Contract. You will then have a "cooling off" period during which you have a right to cancel the Hire Contract without charge. You may exercise that right by using the cancel function provided on the Web Site, by notifying us by email at customerservices@edeandravenscroft.com or by writing to us at the address or the fax number shown in the General Terms and Conditions above. We will refund any payments made by you if you exercise that right to cancel. The cooling off period and related right to cancel will end on the earlier of:

(a) when you collect the Hire Product(s) covered by the Hire Contract; or

(b) the expiry of seven working days beginning with the day after the day that the Hire Contract first subsists (in accordance with the General Terms and Conditions above).

General cancellation right

In addition to your right to cancel during the cooling off period as explained above, if you are unable to attend the relevant Ceremony, for whatever reason, we will refund the payment you've made under the Hire Contract provided we have received your notification of cancellation by email at least seven full days before the date of the Ceremony. An administration fee will be charged for making such cancellations (except where you notified us of cancellation within your cooling off period referred to above). The admin fee will be the fee specified on the Web Site at the time of cancellation.

Statutory rights

The rights of cancellation and refund and any limitations on those rights expressed in these terms and conditions do not affect your statutory rights. Information about these rights is available online or from your Local Authority trading standards department or the Citizens Advice Bureau.

Refunds for Products hired on this Web Site can only be credited to the credit or debit card originally used to make the purchase. If for any reason we are unable to put the refund through, we will contact you on the email address you provided in the Hire Contract to discuss alternative arrangements.

Our cooling off period

We will make every effort to fulfil Hire Contracts, however, you acknowledge that all Hire Products are supplied subject to availability. If for any reason we are unable to fulfil your Hire Contract, we will inform you at least 48 hours before the relevant Ceremony and you will receive a full refund in respect of your Hire Contract.

Special requests

If you have any special requirements, e.g. an extra small Hire Outfit, please notify us of these requirements when placing your order and we will do our best to meet your needs (but you acknowledge we may not be able to do so and it is not a term of the Hire Contract that we will).

Collection Day

Your Hire Product(s) will be ready for collection on the date of the Ceremony from the E&R collection area set aside by your institution or in the case of Middle Temple from Ede and Ravenscroft’s shop in Chancery Lane, London. On the inside of the Hire Product(s) will be a ticket with your name and reference number on it. Please do not remove this ticket, as it will be needed to register the return of the Hire Product after the Ceremony.

Extra Time

Please note that extra time does not apply to hire of legal dress

For an extra charge as specified on the Web Site, and when ordered at the time you enter into the relevant Hire Contract (or when making a change to the detail of the Hire Contract in accordance with these terms and conditions) you may keep your Hire Product for an extra 7 days after the Ceremony. You have the responsibility for the cost of returning the Hire Product and you should obtain and retain proof of postage when posting the Hire Product to E&R. The Hire Product must not be taken out of the United Kingdom. Any agreement for you to retain a Hire Product as contemplated in this section shall form part of the Hire Contract and your rights of return and refund will be as set out in these Terms and Conditions of Hire. You will only be entitled to a refund in respect of such an agreement as part of a full cancellation of the relevant Hire Contract in accordance with these terms and conditions.

Return of Hire Product

Hire Products that are not subject to agreed extra time as contemplated above must (unless otherwise stated on the website) be returned on the date of the Ceremony in good time and in good condition to the E&R collection area set aside by your institution. Hire Products hired by Middle Temple students must be returned to Ede and Ravenscroft’s Chancery Lane shop the day after the date of the Ceremony. Customers who are making use of the extra time option as explained above must return the Hire Product to E&R at the address listed in the General Terms and Conditions in the bags provided with them. Overdue returns will incur an extra charge at the rate of ½ the original hire fee per week or part thereof.

Liability

During the Hire Period, you are responsible for the safekeeping of the Hire Product and will be liable for the full retail price in the event of any damage or loss whatsoever occurring to it or in the event that the Hire Product is not returned within [one week] of the date on which it is supposed to be returned under the Hire Contract in which case, E&R may debit your credit or debit card (where payment has been made by such method) for the sum due and will inform you [by email] that it has done so. E&R's total liability for any claim in relation to any Hire Contract howsoever arising shall not exceed the price payable under that Hire Contract. E&R shall not be liable for any loss of profits, wasted time or any indirect, special or consequential losses whether any such losses or wastage arise from a breach of contract, negligence or in any other way and irrespective of whether E&R was or ought reasonably to have been aware of the possibility of such things.

For the avoidance of doubt, E&R's liability for: (a) death or personal injury resulting from its negligence or that of its servants or agents; (b) breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by it under any agreement for hire or sale; (c) under Part I of the Consumer Protection Act 1987; (d) fraudulent misrepresentation or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited; is not excluded or limited by these terms and conditions, even if any other term of this agreement would otherwise suggest that this might be the case.

Payment

Payment for Hire Products will be made via the Web Site in accordance with the procedure explained in the Web Site.

Delay and failure to perform

E&R shall not be liable for any breach of any Hire Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the service of hiring the Hire Outfit, if the delay or failure was due to any cause beyond its reasonable control.

Representations

Our employees or agents are not authorised to make any representations concerning Hire Products unless such representations are confirmed by E&R in writing. Subject to the above statement about fraudulent misrepresentation, in entering into the Hire Contract, you acknowledge that you do not rely on any such representations which are not so confirmed.

TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale govern all products you enter into a contract to purchase on this Web Site ("Products" and a "Contract" respectively). These terms are specific to Products but Contracts are also governed by the General Terms and Conditions which you should also read. Variations to these Terms and Conditions of Sale shall only be effective if posted on this Web Site or where specifically accepted and agreed by us in writing.

Supplier of Products

The Products you purchase will be supplied by Ede and Ravenscroft Limited ("E&R") which is located at the address set out in the General Terms and Conditions

Description of Products

Every care has been taken to describe and portray Products on this Web Site accurately using current technology, but variations in actual goods may occur.

Price

The prices of Products are stated on the Web Site and unless stated otherwise are quoted inclusive of VAT applicable to supply in the UK. Where VAT does not apply, a price adjustment will be made and a copy of your ex VAT invoice will be dispatched with your goods. The prices are subject to change without notice.

Contracts

Contracts are formed in accordance with the timing and procedure set out in the General Terms and Conditions.

Input of Incorrect Information

We cannot accept any liability for any failure to comply with specific instructions stated on this Web Site or for any incorrect information provided by the customer.

Stock and Delivery Dates

We cannot guarantee permanent or continuous availability of all Products. Approximate dispatch times for all Products will be stated on the "shopping basket" and “final details” screens on the Web Site. Depending upon the method of dispatch chosen and the delivery address, delivery of products will normally be between 1 and 7 days of dispatch. We will only dispatch when all items of the order have become available in stock and as such the delivery time for the Products will approximately be 1-7 days after the longest dispatch time specified on those screens. Non-stock items will be ordered in and will therefore carry longer delivery times to stock items. They will be dispatched as soon as they are available.

Delivery address and overseas deliveries

We will deliver Products to the address you supply when ordering on the Web Site. It would be helpful if you would provide an address where someone will be in (work address, neighbour, friend etc.). We are not responsible for any delay in delivery caused by the unavailability of someone to take personal delivery of the Products. It is your responsibility to contact the post office or relevant courier company as applicable to arrange the collection or delivery of Products that could not be delivered because you were unavailable.’

Delivery charges

Delivery charges vary by location and type and combination of Products ordered. Delivery charges will be notified to you on the Web Site when you place an order and confirmed to you in a confirmatory email.

Overseas orders

We can accept orders from most overseas addresses. Please note for all orders delivered outside the EU, Products are DDU (delivered duty unpaid). Any local charges incurred must be met by the recipient of the Products. Orders placed online are not subject to VAT Retail Export Scheme.

Cooling off period

After entering into a Contract we will send you an email (on the email address you supply when ordering on the Web Site) confirming details of the Products and the Contract. You will then have a "cooling off" period during which you have a right to cancel the Contract without charge. You may exercise that right by using the cancel function provided on the Web Site or by notifying us by email at customerservices@edeandravenscroft.com or by writing to us at the address or the fax number shown in the General Terms and Conditions above. Following such notice you must return the Products covered by the cancelled Contract undamaged to us at the address set out in the General Terms and Conditions. You are responsible for the costs of returning the Products and we reserve the right to make a charge not exceeding our direct costs of recovering the Products in the event that you do not return the Products or return them at our expense. Following you exercising your right of cancellation we will refund any payments made by you excepting and subject to any costs of returning the Products. The cooling off period and related right to cancel will end seven working days beginning with the day after the day on which you receive the Products.

General guarantee and returns policy

Products

Without prejudice to your cooling off rights set out above, if you are not satisfied with any Product, please return it to us along with details of your Contract (date, product, your name) and we will, at our choice and subject to the Product being unused and in a resaleable condition, either exchange it or provide you with a refund. You should return any such Products to Ede & Ravenscroft Web Sales, Unit 51 Denny End Industrial Centre Waterbeach CB5 9PB. You are responsible for the costs of returning the Products. . If you are resident overseas please note that you are responsible for liaising with local authorities to ensure that Products are returned under the appropriate duty relief so as to ensure that any exchanged items dispatched by us as a result of your return do not attract further duty charges (as applicable). We will process returns as soon as they arrive, except during extremely busy periods when there may be a short delay. We reserve the right to charge an administration fee for returns outside the cooling off period. The fee will be as specified on the Web Site at the date on which any returned Products are received by us.

When returning Products on which you have received any promotional or other discount the refund will only cover the price you paid.

Our cooling off period

We will make every effort to fulfil Contracts, however, you acknowledge that if for any reason we are unable to fulfil your Contract, we may inform you within 72 hours of sending our initial confirmatory email and you will receive a full refund in respect of the Contract.

Transit

When sending a return (whether under your cooling off rights or otherwise), you must take reasonable care to see the Product reaches us undamaged and we therefore strongly recommend that you send it by registered post (or international equivalent).

Statutory rights

The rights of cancellation and refund and any limitations on those rights expressed in these terms and conditions do not affect your statutory rights.

Refunds for Products purchased on this Web Site can only be credited to the credit or debit card originally used to make the purchase. If we are unable to put the refund through on this card for any reason, we will contact you on the email address supplied by you to discuss alternative arrangements.

Amendments to Contracts

We will consider requests to amend Contracts, in terms of changing Products or other details, but subject to anything to the contrary set out in these terms and conditions and subject to your cooling off rights, we are not obliged to accept any and we reserve the right to charge an administration fee for any amendment we agree to. Any such fee will be as stated on the Web Site on the day the relevant change is agreed to by us.

Liability

E&R's total liability for any claim howsoever arising shall not exceed the price of the Products supplied by E&R to you. E&R shall not be liable for any loss of profits, wasted time or any indirect, special or consequential losses whether any such losses or wastage arise from a breach of contract, negligence or in any other way and irrespective of whether E&R was or ought reasonable to have been, aware of the possibility of such losses.

For the avoidance of doubt, E&R's liability for: (a) death or personal injury resulting from its negligence or that of its servants or agents; (b) breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by it under any agreement for hire or sale; (c) under Part I of the Consumer Protection Act 1987; (d) fraudulent misrepresentation or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited; is not excluded or limited by this agreement, even if any other term of this agreement would otherwise suggest that this might be the case.

Payment

Payment for Products will be made via the Web Site in accordance with the procedure explained in the Web Site.

Delay and failure to perform

E&R shall not be liable for any breach of any Contract which arises by reason of any delay in performing, or any failure to perform, any of its obligations in relation to any Product, if the delay or failure was due to any cause beyond its reasonable control.

Representations

Our employees or agents are not authorised to make any representations concerning the Products unless such statements are confirmed by E&R in writing. Subject to the above statement about fraudulent misrepresentation, in entering into a Contract you acknowledge that you do not rely on any such representations which are not so confirmed.

PHOTOGRAPHY TERMS AND CONDITIONS

These Photography Terms and Conditions govern all photographs you enter into a contract to have taken and purchase copies of on this Web Site ("Photographs" and a "Photography Contract" respectively). These terms are specific to Photographs but Photography Contracts are also governed by the General Terms and Conditions and the Terms and Conditions of Sale which you should also read. Variations to these Photography Terms and Conditions shall only be effective if posted on this Web Site or where specifically accepted and agreed by us in writing. In the event that the terms and conditions of this section conflict with the Terms and Conditions of Sale, these terms will prevail in relation to the ordering and purchase of photographs.

Photography

You should present yourself to our photography staff as soon as you have collected your hire outfit.

Delivery

Photographs are ordered and supplied through E&R Photography which is located in Peterborough at 6 Second Drove, Fengate, Peterborough PE1 5XA. Fax 01733 358 090.

Unless otherwise stated on the Web Site, Photographs will be delivered within 6 weeks after the Ceremony at which they were taken.

Contracts

Photography Contracts are formed in accordance with the timing and procedure set out in the General Terms and Conditions. Please book early to be sure of your order as appointments for photography are subject to availability and we only have a limited number available for any one ceremony (a "Ceremony"). Photography appointments will take place at the Ceremony specified when ordering.

Your Cooling off period

After entering into a Photography Contract we will send you an email (on the email address you supply when ordering on the Web Site) confirming details of the Photography Contract. You will then have a "cooling off" period during which you have a right to cancel the Photography Contract without charge. You may exercise that right by notifying us by email at customerservices@edeandravenscroft.com or by writing to us at the address or the fax number shown in the General Terms and Conditions above.

We will refund any payments made by you if you exercise that right to cancel. The cooling off period and related right to cancel will end seven working days beginning with the day after the date on which the Photography Contract first subsists (in accordance with the General Terms and Conditions above).

Following the end of the cooling off period, you may cancel the Photography Contract at any time before the day of the Ceremony subject to an administrative charge.

If you are unhappy with any Photographs you should contact Customer Services 6 Second Drove, Fengate, Peterborough PE1 5XA. Fax 01733 358 090.

Without prejudice to your statutory rights (which you can find explained online or by your Local Authority trading standards department or Citizens Advice Bureau) or the cooling off period explained above, there is no cooling off period available to you in relation to the purchase of Photographs once they have been taken. In accordance with the accepted practises of all professional photographers and photographic laboratories, the return of, or demands for refund or refusal to settle charges in relation to any photographs or prints of reasonable quality will not be accepted. We cannot be responsible for individual tastes or expectations.

Copyright

Between you and E&R, we retain full, unlimited, worldwide copyright and other intellectual property rights in all Photographs purchased on this Web Site and we do not supply negatives.

The Photographs are solely for personal display purposes and may not be copied, published, reproduced or stored on any electronic retrieval system without the express written permission of Ede & Ravenscroft. The Photographs will be supplied on paper or on CD as indicated on the Web Site.

Anyone taking part in a group photograph at a ceremony does so voluntarily and on the basis that they consent to the fact that it may be displayed and made generally available for sale on this Web Site (and any successor to this web site) and in other E&R publications and used for promotional purposes. This consent cannot be withdrawn.

Individual Photographs available on the Web site are not reproduced on the Web Site. Any sample individual Photograph included, whether in "thumbnail" or full form is for sample.

Disclaimer

Photographs will, in time, fade. This is particularly true if they are left in bright sunlight and are not behind glass. Ede & Ravenscroft Photography cannot accept any responsibility for this gradual image deterioration.

Representations